Welcome to the Best Western Andover Hotel.
We extend a warm welcome to the Best Western Andover Hotel and the charming Market Town of Andover. The Best Western Andover Hotel is a family-owned and operated establishment. Our goal, as a team, is to ensure that you have a pleasant stay. If there is anything you need, please feel free to let us know. Our reception is available 24/7 for your convenience. To get in touch, simply scan the QR code displayed in your room.
Please take a moment to familiarise yourself with the Fire Evacuation procedures posted on the wall near the door in your room. The hotel provides complimentary Wi-Fi throughout; to access it, simply select the service on your device, BW Andover Wi-Fi, and enter your name and email address to activate the service.
The following information is intended to address the most commonly asked questions. If you have any further queries or require assistance during your stay, please do not hesitate to reach out to me or any member of our team, who will be more than happy to help.
Andover is a Market town known for its artistic, musical, and sporting excellence. During your visit, you will have the opportunity to explore a variety of shops, theatres, restaurants, and bars. So, what are you waiting for? Go and explore this fabulous Market Town.
Thank you for choosing the Best Western Andover Hotel. We are continuously working to enhance the service we provide to our guests, and I welcome your feedback, whether positive or negative, in person or via email reservations@bestwesternandover.co.uk.
Warm Regards,
Paniz Wastfaleh, Group Operational Manager
paniz@ashleyhotels.net
Wherever Life Takes You, Best Western Is There.
Each Best Western branded hotel is independently owned and operated.
The Restaurant
Join us for a delightful continental breakfast with a diverse selection, featuring warm, freshly prepared items each morning at the Bere Hill Restaurant. If you're pressed for time, don't worry! Just reserve a convenient grab-and-go breakfast at reception for a quick and satisfying start to your day. Breakfast service hours:
Monday to Friday: 06:30am – 09:30am
Saturday: 07:00am – 10:00am
Sunday: 07:00 – 10:00am
The Bar
We are excited to invite you to visit our bar, conveniently situated next to the reception area. Our bar offers a diverse selection of beverages to cater to all tastes, including refreshing draft beers, ciders, fine wines, and a variety of spirits. Whether you're looking to unwind after a long day or enjoy a night out with friends, our bar provides a welcoming atmosphere for all guests. Join us every day from 6 PM to 11 PM for an enjoyable experience, and feel free to take your time exploring our drink options. We look forward to serving you!
Access to the Hotel at Night
For security purposes, the entrance to the hotel is locked after 11:00pm. If you are returning to the hotel after this time, there is key card entry in place, please use your room key to open the doors. Should you have any issues there is a bell at the main door which will alert the night porter.
Airport and Airline Enquiries
Please contact reception for airline information and assistance. We are able to print any airline tickets or arrange transport for you.
Alarm Calls
Please contact reception via the WhatsApp QR code and inform us of the timing. Please note that if there is a 'Do Not Disturb' sign on the door, we will not knock.
Assistance
A duty Manager is available 24 hours a day. please contact reception.
Bus Enquires
Please contact reception for bus information.
Business Centre
Reception would be pleased to send a fax upon your request- subject to a charge, between the hours of 07:15 & 22:45. Photocopying and printing are also available from reception 24hrs a day, please note that there is a 10p charge per page if more than 5 pages are to be printed.
Car Hire
Car hire, and chauffeurs’ services can be arranged by reception.
Check-Out
All rooms must be vacated by 11:00 am on the day of departure. If you require an extension to your departure time for a small charge, this can be arranged, subject to availability.
Express Check Out
To enable you to have a fast check-out, we are pleased to offer you our Express check-out service.
Please inform the reception team of the time you would like to check out so they can prepare the necessary paperwork for you. As you leave, there will be an express checkout box where you can drop off your room key card. If you are a member of the Best Western Rewards loyalty program, we will post your points to your account after checkout.
Churches
Denomination: Church of England (Anglican)
Address: Church Close, Andover, Hampshire, SP10 1DP
Details: Victorian Gothic building; office open Mon 9:30‑3pm, Wed & Fri 9:30‑12pm, Thu 1‑3pm
Denomination: Baptist
Address: Charlton Road, Andover, SP10 3JH
Details: Contact: (01264) 392032; see website for service times
Denomination: Baptist
Address: Oak Bank (off South Street), Andover, SP10 2BX
Details: Tel: 07984 652195; email: iainmorton762@hotmail.com
Denomination: Church of England (Anglican)
Address: Enham Lane, Knights Enham, Andover
Details: Shares clergy/contact details with St Mary’s
Denomination: Church of England (Anglican)
Address: Smannell Road, Andover, SP11 6JP
Details: Sunday service every week at 10:00 a.m., about one hour long
Denomination: Church of England (Anglican)
Address: Charlton Village, Andover, SP10 4AN
Details: Contact: 07999 352585
Denomination: Evangelical / Pentecostal
Address: South Street, Andover, SP10 2BW
Details: Tel: (01264) 366049; services on website
Denomination: Methodist
Address: Bridge Street, Andover, SP10 1BL Details: Tel: (01264) 353629
Denomination: Quaker
Address: Andover MIND Wellbeing Centre, South Street, Andover SP10 2BN
Details: Tel: (01264) 392947; email: andoverlm@gmail.com
Denomination: Roman Catholic
Address: Alexandra Road, Andover, SP10 3AD
Details: Tel: (01264) 352829; office@catholic‑andover.org.uk
Denomination: Salvation Army
Address: Winchester Street, Andover, SP10 2EA
Details: Tel: (01264) 352129
Denomination: Evangelical
Address: Endeavour Primary School, Kirk Campus, Dairy Road, Andover, SP11 6YG
Details: Meets mornings & evenings; services streamed live
Denomination: Evangelical / Gospel
Address: Silver Birch Road, off Ferndale Road, Andover, SP10 3HQ
Details: Check site for service times
Denomination: Free Church / Non‑denominational
Address: The Bridge, 31/33 Bridge Street, Andover SP10 1BE
Details: Meets in homes & central venue
Denomination: Independent / Pentecostal
Address: 33 Byng Walk, Andover, SP10 1PR
Details: Tel: (01264) 361242
Denomination: Redeemed Christian Church of God (Pentecostal)
Address: St Andrews Community Centre, Weyhill Road, Andover, SP10 3BH
Details: Tel: 07988 718600
Denomination: Pentecostal
Address: Pilgrims Way, Andover, SP10 5HW
Details: Tel: 07565 724312
Denomination: Independent Christian / Prayer Chapel
Address: Gilliat Scout Hall, 10 Marlborough Street, Andover, SP10 1DQ
Details: Tel: 07796 710314 / 01264 314113
Conferences and Banqueting
Our team is here to help you organize meetings and conferences. Each event is handled with care to provide you with complete flexibility. Please contact the Duty Manager to view our various suites and to obtain more information.
Credit Cards
The hotel accepts Visa, MasterCard and American Express debit and credit cards.
Credit Facilities
Credit is only given by prior arrangement, for which our terms are payment upon presentation. This can only be arranged via head office.
Doctor and Dentist
Please contact Reception for further contact information. We will always have a first aider on site to help. If you are feeling unwell now, we recommend you call the NHS immediately on 111(open 24 hours a day).
Do Not Disturb
If you do not wish to be disturbed in your room, please place the Do Not Disturb sign on the outside handle of your door.
Dress Code
Guests are requested to maintain a smart casual appearance whilst in the public areas of the hotel, and suitable footwear must be worn at all times.
Dry Cleaning and Laundry Services
We do not offer a dry-cleaning service at the hotel. Reception will be happy to advise on services locally.
Electricity and Voltage
The standard voltage is 230 volts. A razor socket is provided in the bathroom with both 115 and 230 volts outlets.
Emergency Exits
Emergency Exits are located on each floor as signposted. Please refer to the location plan situated on your bedroom door for your nearest exit. Please take note of these exits when within the hotel. Should there be an evacuation of the hotel, please report to the assembly point at the top of the driveway.
Emergency Services
In the event of an emergency (Police, Fire and Ambulance) dial 999 with your personal phone. Should you have any difficulties, please contact reception.
Please advise reception if you have contacted the emergency services.
Essential Items
If you have forgotten an essential item, please contact reception, who will endeavour to assist. Extra toiletries are available 24 hours a day and are complimentary.
Fans/Air-conditioning
Please contact reception should you require a fan. Remotes for air-conditioning for rooms 101-117 & 201-209 are held at reception. Within all other rooms, the air-conditioning is controlled via a touch-screen remote on the wall under the unit.
Fire
Your attention is drawn to the fire notice displayed in your room, and we would ask that you familiarise yourself with the emergency exit routes. The hotel holds a current fire certificate and is also equipped with smoke and heat detector equipment. In the event of evacuation, please make your way out through the nearest fire exit and rendezvous at the meet-up point, which is situated out the front of the hotel.
In the case of fire, immediately break the glass of the nearest fire alarm point located in the corridor outside your room. Do not stop to collect any belongings. Leave the room immediately and close the door behind you.
First Aid
There is a qualified first aider on site at all times; however, should you require emergency assistance, please call 999. For minor injuries, please contact reception.
Flowers
Fresh Flowers can be ordered from reception.
Guides, Maps and Timetables
For all local information, please contact reception on WhatsApp.
Hairdryers
A hairdryer is located in your dressing table drawer or to the side of the dressing table.
Hospital
Should you require hospital assistance, please contact reception.
Housekeeping
Additional towels, pillows, blankets etc are available. Please ask reception.
Internet Access
Free internet and computing facilities are available for all residents within the reception area. High speed wireless internet access (HSIA) is available free of charge throughout the hotel which should connect automatically when your computer or laptop is started. Should you have any issues connecting please contact reception.
Iron and Irinong Board
Please ask the reception team to provide it for you if you need it.
Keys and Key Cards
Please always keep your key card with you and hand in upon departure. Goods and Service can only be charged to your room account on production of your key card.
Goods can only be added to your room account if you have pre-authorised a credit card to obtain credit facilities for your stay.
Lost and Found Property
All items are recorded and kept for safekeeping when found. For assistance, please contact reception. You are respectfully requested to check your room thoroughly before checking out to ensure all personal belongings have been removed.
Luggage Storage and Assistance(24hours)
Should you require luggage collection or storage, please contact reception for assistance. Storage is available free of charge – residents may store luggage as desired during their stay and for up to 6 hours after checkout.
Mail is posted daily from the reception.
Maintenance
Please contact reception should you have any maintenance faults in your room. This will be dealt with immediately, where possible, or within 24 hours.
Meeting Rooms
If you need a meeting room, please ask either the reception team or the duty team for assistance.
Mineral Water
There are two complimentary bottles of water in the room upon your arrival at the hotel. If you require additional water, it is available 24 hours a day upon request from reception.
Newspapers
Please order with the reception the evening before by 6 pm. Newspapers will be ready to be collected from the reception in the morning.
Night Service
For assistance during the night, please contact reception.
At certain times in the evening, you may experience a slight delay in answering of the telephone, as the night porter will be carrying out security checks.
Payment of Account
Accounts are due on presentation. If arrangements have been made to forward your account to your company, please authorise your account by signing it before departure.
All accounts are inclusive of VAT at the current rate.
Pets and Animals
We do not accept pets into the hotels. Assistance Dogs are welcome free of charge.
Reception
Reception is manned 24hrs and can be contacted by dialling 0.
Room Cleaning
Guest rooms will be served daily. Should you require your room to be served at a particular time, please contact reception.
Safety and Security
Whilst stringent security measures are in place, the hotel cannot be held responsible for loss or theft of personal property left unattended in your room or public areas.
Please ensure that your bedroom door is always closed and locked upon leaving your room and that your room key card is kept secure. Keep the hotel key card for charging items to your account.
The rooms that do not have a safety deposit box however, we will happily store items in the hotel safe. Please see the reception for more information. Additional forms will need to be completed for this.
Sewing Kits
Please contact reception for supply of a mending kit.
Shoe Cleaning
We do provide free shoe cleaning pads at reception.
Sightseeing
Please contact reception who will advise you on local attractions – brochures available at reception.
Snacks
A selection of snacks and soft drinks are available from 7am-11pm from the Reception. Should you require any snacks or beverages outside of these times please contact reception who will endeavour to assist.
Special occasion
If you are celebrating a special occasion, why not contact reception to arrange celebratory champagne, chocolates or maybe some flowers?
Taxis
Reception will be pleased to order a taxi upon your behalf. Should you require a taxi weekday morning, it is advisable that book the evening prior.
Tea and Coffee Making Facilities
In your room, you will find complimentary tea and coffee-making facilities, which are replenished daily. Additional supplies can be requested from reception.
Toiletries, Towel and Face Cloths
If you require extra supplies or you would like a face cloth, please contact receptionReception hold complimentary toothpaste/toothbrush, shaving kits and combs. Sanitary products are available from reception.
Viewing
To view all facilities in the hotel, please contact the duty manager, who will be happy to show you around.
Your Comfort
Your comfort and well-being while you are staying with us is our prime concern. Should you at any time wish to speak to the Duty Manager or reception.